your cx consultant
You’ve built a thriving business. You want your team to start providing a Luxury Client Experience. And every detail needs to be exquisite.
Build the client & customer experience your business deserves.
I will partner with you (and your team) as an expert in human behavior and research to map out your small- or large-scale luxury experiences.
As a growing company, your responsibility to your clients and customers gets larger every day.
I want to help you sell with more confidence, clarity, and integrity. Not just right now, but for years to come.
I’d love to partner with you to build a client-centric experience that you can be proud of and that you clients and customers will love.
Did you know?
Some very smart people from Bain & Company and Harvard Business School discovered that increasing your customer retention rate by 5% can increase profits by 25% to 95%.
This is even more true for E-Commerce businesses!
But how do you increase your customer retention rate?
By using your customer experience to create happy customers.
The happier your customers are, the more loyal they are and the higher your customer retention rates will be.
However. I don’t just want you to have happy customers, I want them to be ecstatic. And that’s what happens when you use my Luxury Client Experience (LCX) framework.
Take it from a (former) therapist... sometimes more is less
- If you found yourself going back and forth... and back and forth... on what your next big move will be
- If your sales funnel has become a tangled mess
- If you're wondering why you're being ghosted when they visit your website/book a call/say they're interested
It's time to take a step back and ask yourself one thing:
“Am I making this about me or am I thinking about the client/customer?”
Putting the customer first (AKA, being a customer-centric company) means that every decision you make is based on who your customer is and what they need from your company in the moment. It’s about solving the small problems you know they’ll run into. And it’s about knowing them well enough to build a path that will help them reach ultimate success, satisfaction, and loyalty. That’s where the LCX Clinic comes in (keep reading).
Christiana Datubo-Brown, M.S.
Human Developmentalist, Researcher, Business Consultant
Hey there! Chris here 
. Listen, I’ll be there first to admit that I’m a full-on nerd. But I’m also an expert in human behavior and research… so it looks like all the nerdiness is paying off.
I’ve used what I learned during my 10+ years studying what causes humans to act and react to develop the LCX Framework (explained below) and bring data-driven customer retention strategies to growing small businesses. That way CEOs like you would have a step-by-step guide to turning strangers into loyal clients and clients into raving fans.
P.S. This framework is how I landed a $30,000 contract during my first year in business (and turned that one contract into $110,000 and counting in revenue).
I’d love to do the same and more for you as your CX Consultant!
The LCX Clinic
It’s the quickest and most efficient way to see potential roadblocks and opportunities for growth.
You’ll leave the Clinic with:
- A company-wide understanding of what customer success looks like.
- A break down of exactly how an LCX can help your company reach its goals.
- Clear direction on where you and your team should focus to produce the biggest results.
- A strategic starter action plan for every phase of your new LCX.
- A CEO debrief where we have a (private & frank) discussion about what your next steps are to turn this action plan into reality.
- An editable LCX Map containing all of the above that you can save and use as many times as you want!
What exactly happens during an LCX Clinic?
You, me, and up to 3 key members of your team will spend half a day* co-creating a client or customer experience map for your next launch or for an experience that already exists. And we’ll get this done in 3 steps.
Step 1: Know your client/customer.
I’ll provide templates that will allow you to:
- Set client-centric company objectives
- Choose a primary client profile
- Empathize with their customer journey
Step 2: Leverage and innovate.
Together we’ll apply the LCX Framework (more on that below) to your experience map. We’ll map out:
- The Before: Advertise & Welcome
- The During: Delivery, Feedback, & Bonus
- The After: Follow-Up
Step 3: Take action.
We’ll end our time together by making sure you have complete clarity, we’ll:
- Have a CEO Debrief
- Select your top priority
- Outline next steps
Why a map?
I’ve always found that it’s the best place to start. After all, The best and fastest way to get where you’re going is knowing how you’ll get there.
Mapping your experience won’t just help you improve customer service and satisfaction. It’ll help you make strategic decisions about product development, sales, and marketing. An experience map will help get a team of any size on the same road to true customer success.
Design a company culture where clients & customers come first.
Schedule an LCX Clinic
Please give me 2-3 business days to review your application and get back to you. Once we’re both sure that this is the right next step for you, I’ll send you a direct link to my calendar.
I've worked with CEOs from many industries
They discovered that each phase of an LCX is just as important as the next.
1. Invite Phase
How will you attract the right people to purchase from you?
2. Welcome Phase
How will you set the tone and expectations for the entire experience?
3. Delivery Phase
How will you do the work, show that you're true to your word, and blow people's minds?
4. Feedback Phase
How will you learn/fix what's working and what isn't?
5. Bonus Phase
How will you delight with thoughtful surprises?
6. Follow-Up Phase
How will you wrap up the experience and invite people back?
Like you, they wanted simple, custom solutions for making their customers happy.
I meet you (and your business) right where you are:
- Using a combination of data and a deep understanding of human behavior.
- Focused on giving you straightforward solutions to making your team, customers, and business thrive.
- All delivered with empathy.
This is for you if...
- You're launching a new product, program, or service. An LCX consult is the perfect way to start with intention.
- You are having a hard time with the logistics. An LCX consult will give you that clarity you need.
- You know what you want, but want to make sure everything is planned to perfection. An LCX consult will give you the time & space to get it done.
- You own an established business (annual revenue of $100k+) that does/will offer premium programs, products, or services.
my guarantee
If after implementing the strategies I recommended during your consult you find that they haven’t worked for your business, email me with details within 30 days of your session. And I’ll double your investment by hopping back on the phone as soon as our schedules allow, going back over what we discussed in our meeting, and eliminating any lingering confusion, free of charge.