your cx consultant

You’ve built a thriving business. You want your team to start providing a Luxury Client Experience. And every detail needs to be exquisite.

Build the client & customer experience your business deserves.

I will partner with you (and your team) as an expert in human behavior and research to map out your small- or large-scale luxury experiences.

As a growing company, your responsibility to your clients and customers gets larger every day.
I want to help you sell with more confidence, clarity, and integrity. Not just right now, but for years to come.
I’d love to partner with you to build a client-centric experience that you can be proud of and that you clients and customers will love.

Did you know?

Some very smart people from Bain & Company and Harvard Business School discovered that increasing your customer retention rate by 5% can increase profits by 25% to 95%.

This is even more true for E-Commerce businesses!

But how do you increase your customer retention rate?

By using your customer experience to create happy customers.

The happier your customers are, the more loyal they are and the higher your customer retention rates will be.

However. I don’t just want you to have happy customers, I want them to be ecstatic. And that’s what happens when you use my Luxury Client Experience (LCX) framework.

"Zero Defections: Quality Comes to Services," Harvard Business Review, September-October 1990

Take it from a (former) therapist... sometimes more is less

It's time to take a step back and ask yourself one thing:

“Am I making this about me or am I thinking about the client/customer?”

Putting the customer first (AKA, being a customer-centric company) means that every decision you make is based on who your customer is and what they need from your company in the moment. It’s about solving the small problems you know they’ll run into. And it’s about knowing them well enough to build a path that will help them reach ultimate success, satisfaction, and loyalty. That’s where the LCX Clinic comes in (keep reading). 

Christiana Datubo-Brown | CDatubo Consulting

Christiana Datubo-Brown, M.S.

Human Developmentalist, Researcher, Business Consultant

Hey there! Chris here 👋🏾. Listen, I’ll be there first to admit that I’m a full-on nerd. But I’m also an expert in human behavior and research… so it looks like all the nerdiness is paying off. 

I’ve used what I learned during my 10+ years studying what causes humans to act and react to develop the LCX Framework (explained below) and bring data-driven customer retention strategies to growing small businesses. That way CEOs like you would have a step-by-step guide to turning strangers into loyal clients and clients into raving fans.

P.S. This framework is how I landed a $30,000 contract during my first year in business (and turned that one contract into $110,000 and counting in revenue).

I’d love to do the same and more for you as your CX Consultant! 

Introducing

The LCX Clinic

A half-day consultation where we’ll create an experience map based on your customer or client data and on your company does (or will do) to elevate each phase of their experience.

It’s the quickest and most efficient way to see potential roadblocks and opportunities for growth. 
 
The map will be your first step towards innovation and differentiation. This is how you make sure you aren’t wasting time or money on shiny things that don’t actually make a difference to the bottom line.
 
You’ll be able to use your experience map as a customer retention plan, launch plan, or product/service development plan.

You’ll leave the Clinic with:

What exactly happens during an LCX Clinic?

You, me, and up to 3 key members of your team will spend half a day* co-creating a client or customer experience map for your next launch or for an experience that already exists. And we’ll get this done in 3 steps. 

Step 1: Know your client/customer.

I’ll provide templates that will allow you to:

  • Set client-centric company objectives
  • Choose a primary client profile
  • Empathize with their customer journey

Step 2: Leverage and innovate.

Together we’ll apply the LCX Framework (more on that below) to your experience map. We’ll map out:

  • The Before: Advertise & Welcome
  • The During: Delivery, Feedback, & Bonus
  • The After: Follow-Up

Step 3: Take action.

We’ll end our time together by making sure you have complete clarity, we’ll: 

  • Have a CEO Debrief
  • Select your top priority
  • Outline next steps
*Timing may vary.

Why a map?

I’ve always found that it’s the best place to start. After all, The best and fastest way to get where you’re going is knowing how you’ll get there.  

Mapping your experience won’t just help you improve customer service and satisfaction. It’ll help you make strategic decisions about product development, sales, and marketing. An experience map will help get a team of any size on the same road to true customer success.

CDatubo Consulting

Design a company culture where clients & customers come first.

Schedule an LCX Clinic

A half-day video (group) meeting where you’ll:
Get dedicated time to think, set goals for and map out your experience.
Leave knowing the tools, resources, and team you’ll need to make your launch, event, or experience a success.
Get the clarity that comes with knowing what to elevate, eliminate, and delegate.
Starts at $2500

Please give me 2-3 business days to review your application and get back to you. Once we’re both sure that this is the right next step for you, I’ll send you a direct link to my calendar.

I've worked with CEOs from many industries

After meeting with Christiana I had more focus… she was able to help me monetize my business idea as quickly as possible.
CDatubo Client Judy McCleod
Judy McLeod
Finance
What I liked specifically about meeting with her is that she showed me how to get started. I was all over the place and didn't know where to begin. Christiana gave me a great sense of direction...I don't feel that I am alone in this venture.
CDatubo Client Vannetta Bailey-Iddrisu
Vannetta Bailey-Iddrisu, Ed.D.
Coaching
Christiana was the mirror that I needed to take a close look at myself and see what was wrong.   I really enjoyed the lens that she provided. In addition, her expertise was impressive. She was able to instantly answer any question/problem that I posed.
Rasheedah Abdul-Hakeem
Education
Once you leave the consultation, you feel as though you can conquer the issues that worried you the most. Christiana continues to give ideas to propel you forward once you have implemented the last one she presented to you.  She is always thinking ahead.
Janie Hesseltine
Fashion
The meeting provided a lot of information about what I was not doing for the business. We discussed goals that would help with getting the business to a better place.
Julia Tucker
Trucking
Oh my goodness! Where would we be without Christiana? We honestly don’t even want to think about it. We just know how far our business has grown just from her influence over the past year. Christiana is definitely the business coach you want guiding you along the way.
Jason & Tiffany Alexander cdatubo clients
Jason & Tiffany Alexander
Personal Finance

They discovered that each phase of an LCX is just as important as the next.

1. Invite Phase

How will you attract the right people to purchase from you?

2. Welcome Phase

How will you set the tone and expectations for the entire experience?

3. Delivery Phase

How will you do the work, show that you're true to your word, and blow people's minds?

4. Feedback Phase

How will you learn/fix what's working and what isn't?

5. Bonus Phase

How will you delight with thoughtful surprises?

6. Follow-Up Phase

How will you wrap up the experience and invite people back?

Like you, they wanted simple, custom solutions for making their customers happy.

I meet you (and your business) right where you are:

This is for you if...

my guarantee

If after implementing the strategies I recommended during your consult you find that they haven’t worked for your business, email me with details within 30 days of your session. And I’ll double your investment by hopping back on the phone as soon as our schedules allow, going back over what we discussed in our meeting, and eliminating any lingering confusion, free of charge.

policies

Payment. All payments are made up front.
 
Refunds. When you purchase my consulting services with me, I commit to having that time available to serve you. That affects how many other clients I can accept. For that reason, I don’t offer refunds. I offer no guarantees regarding earnings or customer satisfaction. If you’re not sure an LCX Clinic is right for you, I recommend scheduling a discovery call first (you’ll have the option to ask for one on the application). 
 
Cancellations. I understand that life happens and sometimes you’ll need to reschedule, I just ask that you do so at least 24 hours in advance. For sessions rescheduled within 24 hours or no-shows, fees and access to an LCX appointment will be forfeited. I reserve the right to make final decisions on a case-by-case basis.