your cx consultant
You’ve built a thriving business. You want your team to start providing a Luxury Client Experience. And every detail needs to be exquisite.
Build the client & customer experience your brand deserves.
There are 2 ways I can partner with you (and your team) as an expert in human behavior and research that will help you plan small- or large-scale luxury experiences.
Did you know?
Some very smart people from Bain & Company and Harvard Business School discovered that increasing your customer retention rate by 5% can increase profits by 25% to 95%.
This is even more true for E-Commerce businesses!
But how do you increase your customer retention rate?
By using your customer experience to create happy customers.
The happier your customers are, the more loyal they are and the higher your customer retention rates will be.
However. I don’t just want you to have happy customers, I want them to be ecstatic. And that’s what happens when you use my Luxury Client Experience (LCX) framework.
Christiana Datubo-Brown, M.S.
Human Developmentalist, Researcher, Business Consultant
Hey there! Chris here 👋🏾. Listen, I’ll be there first to admit that I’m a full-on nerd. But I’m also an expert in human behavior and research… so I like to think that all the nerdiness is paying off.
I’ve used what I learned during my 10+ years studying what causes humans to act and react to develop the LCX Framework (explained below). That way CEOs like you would have a step-by-step guide to turning strangers into loyal clients and clients into raving fans.
P.S. This framework is how I landed a $30,000 contract during my first year in business (and turned that one contract into $110,000 and counting in revenue).
I’d love to do the same and more for you as your CX Consultant!
I've worked with CEOs from many industries
They discovered that each phase of an LCX is just as important as the next.
1. Invite Phase
How will you attract the right people to purchase from you?
2. Welcome Phase
How will you set the tone and expectations for the entire experience?
3. Delivery Phase
How will you do the work, show that you're true to your word, and blow people's minds?
4. Feedback Phase
How will you learn/fix what's working and what isn't?
5. Bonus Phase
How will you delight with thoughtful surprises?
6. Follow-Up Phase
How will you wrap up the experience and invite people back?
Like you, they wanted simple, custom solutions for making their customers happy.
I meet you (and your business) right where you are:
- No fancy words you have to look up to understand.
- Not just data, but a deep understanding of human behavior.
- Focused on giving you straightforward solutions to making your team, customers, and business thrive.
- All delivered with empathy.
Here are 2 ways I can deliver Luxury Customer Experience solutions to you (and your team):
Schedule an LCX Clinic
You’ll be taken to a separate page to complete an intake form, schedule your session, and make a payment.
Please note that spaces are limited and are filled on a first come, first served basis.
Get an LCX Prescription
You’ll be taken to a separate page to complete an intake form, schedule your session, and make a payment.
Please note that spaces are limited and are filled on a first come, first served basis.
What exactly happens during an LCX Clinic?
You, me, and up to 3 key members of your team will spend half a day* (with scheduled breaks) mapping out the client or customer experience for your next launch or revamping the client or customer experience you already have.
You’ll leave the Clinic with:
- A company-wide understanding of what customer success looks like.
- A break down of exactly how an LCX can help your company reach its goals.
- Clear direction on where you and your team should focus to produce the biggest results.
- A strategic starter action plan for every* phase of your new LCX.
- A CEO debrief where we have a (private & frank) discussion about what your next steps are to turn this action plan into reality.
- An editable LCX Action Plan containing all of the above that you can save and refer to as many times as you want!
This is for you if...
- You're launching a new product, program, or service. An LCX consult is the perfect way to start with intention.
- You are having a hard time with the logistics. An LCX consult will give you that clarity you need.
- You know what you want, but want to make sure everything is planned to perfection. An LCX consult will give you the time & space to get it done.
- You own an established business (annual revenue of $100k+) that does/will offer premium programs or high-end products.
my guarantee
If after implementing the strategies I recommended during your consult you find that they haven’t worked for your business, email me with details within 30 days of your session. And I’ll double your investment by hopping back on the phone as soon as our schedules allow, going back over what we discussed in our meeting, and eliminating any lingering confusion, free of charge.