your cx consultant

Outline a course, program, or service your clients will love using my 3-tiered system in just 1 day

Apply for A Consult today

You’ve built a thriving business. You want to be known for providing a Luxury Client Experience (LCX). And every detail needs to be exquisite.

I will partner with you (and your team) as an expert in human behavior and higher education to map out your course, program, or service in 1 day.

As a growing company, your responsibility to your clients and customers gets larger every day.
I want to help you sell with more confidence, clarity, and integrity. Not just right now, but for years to come.
I’d love to partner with you to build a client-centric experience that you can be proud of and that you clients and customers will love.

Did you know?

Some very smart people from Bain & Company and Harvard Business School discovered that increasing your customer retention rate by 5% can increase profits by 25% to 95%.

And that it’s even more true for online businesses!

But how do you increase your customer retention rate?

By designing a customer experience that makes customers happy.

It’s simple, really…

Happier customers mean more customer loyalty, higher customer retention rates, and more money to grow your business.

However.

I’m an overachiever and I don’t just want you to have happy customers, I want them to be ecstatic.

Give me one day and I’ll use my 3-tiered system to plan an amazing experience for your future clients.

"Zero Defections: Quality Comes to Services," Harvard Business Review, September-October 1990

And guess what?

  • You won't have to turn into someone completely different
  • It won't be another thing you dread selling
  • You won't have to be a Master Tech Genius Extraordinaire
  • We'll leverage what makes you uniquely YOU to make your offer stand out
  • You'll love your offer so much, you'll want to sign up for it yourself
  • I'll show you how to tie in different delivery methods in ways that feel natural and easy

Take it from a (former) therapist... sometimes more is less

  • You can finally stop going back and forth... and back and forth... on what you're going to sell
  • That spaghetti monster that used to be your brain? We'll untangle it and have you thinking clearly in no time
  • Get validation that you're headed in the right direction before you spend your time, energy, or money building an offer on your own
"I'll make it easier to get your ideas out of your head and into the world. Together, we'll make those ideas real. "
Christiana Datubo-Brown
Consultant
Christiana Datubo-Brown | CDatubo Consulting

Christiana Datubo-Brown, M.S.

Human Developmentalist, Researcher, Consultant

Hey there! Chris here 👋🏾. Listen, I’ll be there first to admit that I’m a full-on nerd. But I’m also an expert in human behavior and research… so it looks like all the nerdiness is paying off. 

I’ve used what I learned during my 10+ years studying human behavior and higher education to develop the 3-tiered system (explained below) that seamlessly combines human nature and instructional design. That way ambitious leaders like you have a step-by-step guide to turning strangers into loyal clients and clients into raving fans.

I’d love to do the same and more for you as your consultant! 

Introducing

The LCX Clinic

A one-day virtual consultation where I’ll turn your idea into an outline for your course, program, or service using a 3-tiered system.

It’s the quickest and most efficient way to get the clarity and confidence you need to create and sell your offer.
 
This Clinic will be your first step towards innovation and differentiation. This is how you make sure you aren’t wasting time or money on shiny things that don’t actually make a difference to the bottom line.
 
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CDatubo LCX Clinic Method

What exactly happens during an LCX Clinic?

You, me, and a shared document will spend the day* outlining a client-centric course, program, or service. And we’ll get this done using a layered and intuitive 3-tiered approach. Here’s what happens during each tier:
Tier 1: The Lead (that’s you!)
  • Determine what delivery model works best for you (and your team)
  • Understand the power and value behind the transformation you’ll be offering
  • Leverage your strengths and skills to make your offer stand out
Tier 2:  The Business
  • Set financial and CEO goals
  • Learn how to map out how you’ll reach your short-term and long-term goals
  • Determine with milestones
Tier 3: The Curriculum  
  • Use proven methods in curriculum design to create a thoughtful experience
  • Design a curriculum that will produce a great ROI for your clients 
  • Learn how being more YOU can create an amazing experience for your clients
*Exact timing may vary.

Schedule an LCX Clinic

A virtual meeting where you’ll:
Learn how to make your offer stand out without sacrificing your integrity.
Set ambitious yet achievable goals (and map out how you’ll reach them).
Leave with a complete outline for your course, program, or service.
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Please give me 2-3 business days to review your application and get back to you. Once we’re both sure that this is the right next step for you, I’ll send you a direct link to my calendar.

I've worked with CEOs from many industries

After meeting with Christiana I had more focus… she was able to help me monetize my business idea as quickly as possible.
CDatubo Client Judy McCleod
Judy McLeod
Finance
What I liked specifically about meeting with her is that she showed me how to get started. I was all over the place and didn't know where to begin. Christiana gave me a great sense of direction...I don't feel that I am alone in this venture.
CDatubo Client Vannetta Bailey-Iddrisu
Vannetta Bailey-Iddrisu, Ed.D.
Coaching
Christiana was the mirror that I needed to take a close look at myself and see what was wrong.   I really enjoyed the lens that she provided. In addition, her expertise was impressive. She was able to instantly answer any question/problem that I posed.
Rasheedah Abdul-Hakeem
Education
Once you leave the consultation, you feel as though you can conquer the issues that worried you the most. Christiana continues to give ideas to propel you forward once you have implemented the last one she presented to you.  She is always thinking ahead.
Janie Hesseltine
Fashion
The meeting provided a lot of information about what I was not doing for the business. We discussed goals that would help with getting the business to a better place.
Julia Tucker
Trucking
Oh my goodness! Where would we be without Christiana? We honestly don’t even want to think about it. We just know how far our business has grown just from her influence over the past year. Christiana is definitely the business coach you want guiding you along the way.
Jason & Tiffany Alexander cdatubo clients
Jason & Tiffany Alexander
Personal Finance

Like you, they wanted simple, custom solutions for making their customers happy.

I meet you (and your business) right where you are:

  • Using a combination of data and a deep understanding of human behavior.
  • Focused on giving you straightforward solutions to making your team, customers, and business thrive.
  • All delivered with empathy.

I look forward to hearing from you!

This is for you if you...

  • Are launching a new course, program, or service. An LCX Clinic is the perfect way to start with intention.
  • Struggle with the logistics. An LCX Clinic will give you that clarity you need.
  • Know what you want, but want to make sure everything is planned to perfection. An LCX Clinic will give you the time & space to get it done.
  • Own an established business that does/will offer premium programs, products, or services. An LCX Clinic works best when you know your ideal client really well.
CDatubo | Christiana Datubo-Brown, LCE Program
I'd love to work with you! apply for your consult here

my guarantee

If after implementing the strategies I recommended during your consult you find that they haven’t worked for your business, email me with details within 30 days of your session. And I’ll double your investment by hopping back on the phone as soon as our schedules allow, going back over what we discussed in our meeting, and eliminating any lingering confusion, free of charge.

policies

Payment. All payments are made up front.
 
Refunds. When you purchase my consulting services with me, I commit to having that time available to serve you. That affects how many other clients I can accept. For that reason, I don’t offer refunds. I offer no guarantees regarding earnings or customer satisfaction. If you’re not sure an LCX Clinic is right for you, I recommend scheduling a discovery call first (you’ll have the option to ask for one on the application). 
 
Cancellations. I understand that life happens and sometimes you’ll need to reschedule, I just ask that you do so at least 24 hours in advance. For sessions rescheduled within 24 hours or no-shows, fees and access to an LCX appointment will be forfeited. I reserve the right to make final decisions on a case-by-case basis.
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