your cx consultant

You’ve built a thriving business. You want your team to start providing a Luxury Client Experience. And every detail needs to be exquisite.

Build the client & customer experience your brand deserves.

There are 2 ways I can partner with you (and your team) as an expert in human behavior and research that will help you plan small- or large-scale luxury experiences.

Did you know?

Some very smart people from Bain & Company and Harvard Business School discovered that increasing your customer retention rate by 5% can increase profits by 25% to 95%.

This is even more true for E-Commerce businesses!

But how do you increase your customer retention rate?

By using your customer experience to create happy customers.

The happier your customers are, the more loyal they are and the higher your customer retention rates will be.

However. I don’t just want you to have happy customers, I want them to be ecstatic. And that’s what happens when you use my Luxury Client Experience (LCX) framework.

"Zero Defections: Quality Comes to Services," Harvard Business Review, September-October 1990
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Christiana Datubo-Brown, M.S.

Human Developmentalist, Researcher, Business Consultant

Hey there! Chris here 👋🏾. Listen, I’ll be there first to admit that I’m a full-on nerd. But I’m also an expert in human behavior and research… so I like to think that all the nerdiness is paying off. 

I’ve used what I learned during my 10+ years studying what causes humans to act and react to develop the LCX Framework (explained below). That way CEOs like you would have a step-by-step guide to turning strangers into loyal clients and clients into raving fans.

P.S. This framework is how I landed a $30,000 contract during my first year in business (and turned that one contract into $110,000 and counting in revenue).

I’d love to do the same and more for you as your CX Consultant! 

I've worked with CEOs from many industries

After meeting with Christiana I had more focus… she was able to help me monetize my business idea as quickly as possible.
CDatubo Client Judy McCleod
Judy McLeod
Finance
What I liked specifically about meeting with her is that she showed me how to get started. I was all over the place and didn't know where to begin. Christiana gave me a great sense of direction...I don't feel that I am alone in this venture.
CDatubo Client Vannetta Bailey-Iddrisu
Vannetta Bailey-Iddrisu, Ed.D.
Coaching
Christiana was the mirror that I needed to take a close look at myself and see what was wrong.   I really enjoyed the lens that she provided. In addition, her expertise was impressive. She was able to instantly answer any question/problem that I posed.
Rasheedah Abdul-Hakeem
Education
Once you leave the consultation, you feel as though you can conquer the issues that worried you the most. Christiana continues to give ideas to propel you forward once you have implemented the last one she presented to you.  She is always thinking ahead.
Janie Hesseltine
Fashion
The meeting provided a lot of information about what I was not doing for the business. We discussed goals that would help with getting the business to a better place.
Julia Tucker
Trucking
Oh my goodness! Where would we be without Christiana? We honestly don’t even want to think about it. We just know how far our business has grown just from her influence over the past year. Christiana is definitely the business coach you want guiding you along the way.
Jason & Tiffany Alexander cdatubo clients
Jason & Tiffany Alexander
Personal Finance

They discovered that each phase of an LCX is just as important as the next.

1. Invite Phase

How will you attract the right people to purchase from you?

2. Welcome Phase

How will you set the tone and expectations for the entire experience?

3. Delivery Phase

How will you do the work, show that you're true to your word, and blow people's minds?

4. Feedback Phase

How will you learn/fix what's working and what isn't?

5. Bonus Phase

How will you delight with thoughtful surprises?

6. Follow-Up Phase

How will you wrap up the experience and invite people back?

Like you, they wanted simple, custom solutions for making their customers happy.

I meet you (and your business) right where you are:

Here are 2 ways I can deliver Luxury Customer Experience solutions to you (and your team):

Schedule an LCX Clinic

A half-day video (group) meeting where you’ll:
Get dedicated time to think, plan, and set goals for your experience.
Leave knowing the tools, resources, and team you’ll need to make your launch, event, or experience a success.
Get the clarity that comes with knowing what to elevate, eliminate, and delegate.
$2500

You’ll be taken to a separate page to complete an intake form, schedule your session, and make a payment.
Please note that spaces are limited and are filled on a first come, first served basis.

Get an LCX Prescription

A 45-minute video (solo) call where you’ll:
Elevate the loosest/weakest phase of your CX.
Refine your premium offer.
Determine your next step in building your custom LCX.
$250

You’ll be taken to a separate page to complete an intake form, schedule your session, and make a payment.
Please note that spaces are limited and are filled on a first come, first served basis.

Luxury Client Experience Consulting with with Christiana Datubo-Brown

What exactly happens during an LCX Clinic?

You, me, and up to 3 key members of your team will spend half a day* (with scheduled breaks) mapping out the client or customer experience for your next launch or revamping the client or customer experience you already have.

You’ll leave the Clinic with:

*LCX Prescription calls are limited to 45 minutes and focus on one phase of your LCX.

This is for you if...

CDatubo | Christiana Datubo-Brown, LCE Program

my guarantee

If after implementing the strategies I recommended during your consult you find that they haven’t worked for your business, email me with details within 30 days of your session. And I’ll double your investment by hopping back on the phone as soon as our schedules allow, going back over what we discussed in our meeting, and eliminating any lingering confusion, free of charge.

policies

Payment. All payments are made up front.
 
Refunds. When you purchase my consulting services with me, I commit to having that time available to serve you. That affects how many other clients I can accept. For that reason, I don’t offer refunds. I offer no guarantees regarding earnings or customer reviews. If you’re not sure an LCX Clinic is right for you, I recommend scheduling an LCX Prescription call first. If you end up wanting a Clinic, I’ll apply the fee from the LCX Prescription call towards the price of the LCX Clinic.
 
Cancellations. I understand that life happens and sometimes you’ll need to reschedule, I just ask that you do so at least 24 hours in advance. For sessions rescheduled within 24 hours or no-shows, fees and access to an LCX appointment will be forfeited. I reserve the right to make final decisions on a case-by-case basis.