Design an unforgettable client and customer experience
We help you and your Customer Success team deliver mind-blowing customer experiences that increase your long-term profitability. Let’s start by mapping out your experience.
A Luxury Client Experience is everything you need to delight your clients or customers.
Our LCX Framework breaks down how to upgrade all 6 phases of your customer experience. It’ll be like being upgraded to the Waldorf Astoria after bunking at InTown Suites.
Using the LCX framework, you’ll be able to:
- Design an experience that let's you overdeliver without overwhelm.
- Have clients and customers who feel like you thought of everything.
- Keep track of who's coming back for more because buying from you feels like a holiday.
- Crack the code on how to make your experience stand out.
Imagine being able to relax knowing your clients and customers are LOVING the experience they paid you for.
It’s never been more important to be a customer-centric company. Consumers are demanding and expecting great customer experiences more than they ever have.
My LCX Clinic will give you and your company the jumpstart you need to offer exceptional experiences.
Know your customer
We’ll help you understand how they’re thinking, feeling, and acting at every stage of their client journey.
Design customer-centric products and services
We’ll walk you through how to begin with the customer in mind. That way you’re always selling to a ready audience.
Leverage and innovate
We’ll show you how to use the resources you already have to refine your CX. And what new actions, tools, and resources will take your CX to the next level.
Take action
Leave every consultation knowing exactly what to do next!
Build a thriving company where clients & customers come first.
Grab your team and map out your Luxury Client Experience with your personal CX Consultant
Origin story
about your consultant
Christiana Datubo-Brown is an expert in human behavior, a full-on nerd, and a customer research consultant.
She’s turned her 10+ years studying what causes humans to act and react to develop the LCX Framework. That way CEOs like you would have a step-by-step guide to turning strangers into loyal clients and clients into raving fans.
This framework is how she landed a $30,000 contract during her first few months in business (and turned that one contract into $110,000+ and counting in revenue).
She started CDatubo Consulting to help growing, female-led companies create mind-blowing customer experiences & increase their long-term profitability. Learn more…
I've worked with CEOs from many industries
After meeting with Christiana I had more focus… she was able to help me monetize my business idea as quickly as possible.
Judy McLeod
Finance
What I liked specifically about meeting with her is that she showed me how to get started. I was all over the place and didn't know where to begin. Christiana gave me a great sense of direction...I don't feel that I am alone in this venture.
Vannetta Bailey-Iddrisu, Ed.D.
Coaching
Christiana was the mirror that I needed to take a close look at myself and see what was wrong. I really enjoyed the lens that she provided. In addition, her expertise was impressive. She was able to instantly answer any question/problem that I posed.
Rasheedah Abdul-Hakeem
Education
Once you leave the consultation, you feel as though you can conquer the issues that worried you the most.
Christiana continues to give ideas to propel you forward once you have implemented the last one she presented to you. She is always thinking ahead.
Janie Hesseltine
Fashion
The meeting provided a lot of information about what I was not doing for the business. We discussed goals that would help with getting the business to a better place.
Julia Tucker
Trucking
Oh my goodness! Where would we be without Christiana? We honestly don’t even want to think about it. We just know how far our business has grown just from her influence over the past year. Christiana is definitely the business coach you want guiding you along the way.
Jason & Tiffany Alexander
Personal Finance
Crack your LCX Code
Download this 10-page guide, gather your team, & audit your customer experiences like pros.
1. Subscribe
Click the button below to subscribe and confirm your download.
2. Learn
Discover what each phase of an LCX involves and learn how to apply it in your business.
3. Schedule
Schedule a consult with me, Christiana, to map out your LCX.